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Ticket Office Update

Updated: Nov 2, 2023

I'm delighted that the plans to close our ticket offices, including Wakefield Westgate, have been withdrawn.

The closure of Wakefield Westgate ticket office would have impacted so many passengers who rely on our ticket office to buy tickets, get help for accessibility issues or for safety when travelling at night."

Passengers can now breathe a sigh of relief, as can our hard-working staff, who had little clarity on the future of their jobs. Instead, this was a colossal waste of time and money when the focus should have been on improving our railways.

I want to thank everyone who made their voice heard in the consultation, who spoke up for the value our ticket offices and staff bring to our railways. The sheer volume of pushback against these proposals has ultimately saved them.


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